Support

FAQ

Is ZeroVPN free?

Yes. Free sessions are time-limited and supported by ads. Watching a rewarded ad adds more time. VIP removes ads and time limits.

Do you keep logs?

We don't log the sites you visit, your DNS queries or your traffic. Our privacy policy lists the little we do keep to run the service.

The VPN won't connect. What can I try?

Check that your internet works with the VPN off, then pick another region and try again. On Android, make sure ZeroVPN is allowed as the VPN in Settings and no other VPN app is "always on". Restarting the app or phone also helps.

Why do I see ads before I connect?

Ads load over your normal connection before the tunnel starts, so the ad network never sees your VPN traffic.

How do I cancel VIP or get a refund?

Subscriptions are managed by Apple or Google. On iPhone: Settings > your name > Subscriptions. On Android: Google Play > profile > Payments & subscriptions. Refunds are requested from Apple or Google.

I bought VIP but still see the free tier.

Use "Restore purchases" in the app, then reconnect. If that doesn't work, email us.

Privacy questions or data requests?

Email privacy@zerovpn.app.